V5 Frequently Asked Questions
Search:     Advanced search
Browse by category:

KB197: Email Notification fails to send test message with v5 SE.

Views: 5045
Votes: 0
Posted: 04 Mar, 2008
by: Van Rensburg J.
Updated: 18 Apr, 2008
by: Van Rensburg J.
Symptom
  • When selecting the Test button in the Email Notification (Reporting plugin) configuration, the follow error message is displayed:



  • No email is received after a successful/failed backed.

Cause
Certain files are copied to the wrong location during install.
Not all classes are loaded correctly.
This occurs mainly on 64bit SE and Java 6, but can occur on 32bit SE if Java 6 is loaded.

Fix
  • Stop the Server Edition service.
  • Update the Reporting plugin by replacing the report_plugin.jar file in the Plugins folder with the latest file from here
  • Download the mail.jar from here and copy the file into the root of the Server Edition Folder.
  • Copy the activation.jar file from the Plugins folder into the root of the Server Edition Folder.
  • Remove mailapi.jar from the Plugins folder.
  • Remove smtp.jar from the Plugins folder.
  • Edit the service.properties file located in the root of the SE folder. Add the following to the classpath:
    • ;mail.jar;activation.jar (separated with a semi-colon, no blank spaces or semicolon after the last entry)
  • Edit the TestFromDos.bat located in the root of the SE folder. Add the following to the classpath:
    • ;mail.jar;activation.jar (separated with a semi-colon, no blank spaces or semicolon after the last entry)
  • Restart the SE service and GUI
Others in this Category
document KB006 - Backup Client Cache & ToBackup folders
document KB019: Making a snapshot backup using a Snapshot Server
document KB031: Untrusted SSL cert chain
document KB062: Restoring a single mailbox with SMR and AD
document KB067: Backup fails with "database is full"
document KB082: Corrupt client database
document KB085: 'Could not create the Java virtual machine' when trying to load the Backup Client GUI
document KB091: Backup Client MSI Installer
document KB095: Client error: "String index out of range: -1"
document KB098: Cannot increase the socket time out to more than 600 seconds
document KB100: Username cannot be empty for login
document KB101: Backup fails due to Database errors
document KB105: What are the criteria used to determine the capability of a backup client?
document KB106: Which is faster: backup or restore?
document KB112: Japanese, Chinese or Korean characters display as blocks
document KB132: Scheduler stops working
document KB134: No archive dates available with Snapshot Backup
document KB136: How to upgrade a D&L to SE
document KB137: Enable Debug Logging in SE and D&L
document KB140: Proxy server causes communication problems during a backup
document KB144: Backup fails due to overlimit on FS but limit is correct
document KB147: What do those sizes related to patching mean in the logs?
document KB162: Advanced backups will not always run in V4.4
document KB164: How to include the user's My Documents directory in profiling
document KB165: How to exclude certain files or folders with profiling
document KB166: How does the backup client know which Windows user to use for profiling?
document KB167: Storage Platform 4.4 update 4
document KB174: V3.x clients cannot backup to a V5 Storage Platform
document KB189: How to recover a single Exchange 2003 mailbox without using the Exchange or SMR plug-ins
document KB194: SMR gives 'Invoke of: GetObject' error during backup after upgrade to v5
document KB201: Restoring archived month-ends
document KB202: Month-end archiving not taking place on Mirror Server
document KB203: Resource file missing when trying to start D&L or SE
document KB204: Examples to backup and restore MySQL
document KB206: Storage Platform Console on 64bit
document KB217: How to suppress the bootup/login splash screen
document KB222: Server Edition GUI won't open after upgrade from v4.4 to v5.1
document KB225: Client Error: Cannot connect to storage server
document KB232: Account creation fails on Storage Platform
document KB235: D&L Tray icon not loading when logging on in Vista
document KB238: VSS plugin does not pickup up Exchange on SBS 2003
document KB247: After auto upgrade from V5.0 to V5.1 the tray icon shows the service is stopped during the cache update
document KB249: How to do a Full exchange 2007 restore using VSS plugin
document KB250: Restoring Exchange 2007 into Recovery Storage Group using the VSS plugin
document KB252: V5.1 Advanced scheduler does not work in some cases
document KB254: VSS Backup and Restore of Active Directory
document KB257: MAC Snow Leopard failing to backup
document KB263: Ensuring V5 clients can backup to a V6 Storage Platform
document KB270: SP V5.1 Update 6
document KB271: System State backup on Server 2008 (using WBAdmin)
document Running Attix5 Backup Pro version 5.1 or earlier as a non-admin user on Mac



RSS